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Our COVID-19 Response

During this time, your health is our utmost priority. To ensure your well-being, we are doing everything we can to provide you with a simple and safe home improvement experience. Learn more about the precautions we’re taking below.

COVID-19 Update: 10/14/20

As we monitor the latest updates regarding COVID-19, we are continuing to follow our hygiene and operational adjustments set forth by state and local governments, as well as the CDC and WHO. While our business remains open, we are confident in our ability to provide exceptional service, putting the health and well-being of our staff and customers at the forefront. Learn more about the safety precautions and our service modifications below.

Our Showroom Remains Open
Free In-Home Estimates Are Available
We Are Still Offering Virtual Consultations
Installation Projects Continue

Whether in-home or virtually, our team is here to help you achieve your renovation goals. Ready to get started? Contact us today to request your free estimate.


COVID-19 Update: 6/16/20

With businesses reopening around the country, we want to use this time to notify you of recent updates to our COVID-19 policies. Although we have adjusted certain aspects of our operation, this remains a fluid situation. We will continue to monitor the developments of this pandemic and heed the recommendations set forth by state and local governments, as well as the CDC and WHO, to ensure the safety of our communities. Read about our operational changes below.

Our Showroom is Open

Our on-site showroom is open for regular business hours. For your safety, we will continue to limit capacity inside our facility and require all occupants to maintain at least six feet of distance from one another. Additionally, our team will be conducting regular deep cleanings of all Window World products on display and other high-traffic areas and surfaces.

Free In-Home Estimates are Available

We continue to offer free in-home estimates as an option for homeowners. The same social distancing and sanitation measures we implemented months ago remain intact. You can learn more about the safety precautions we’re taking inside the home via our initial update at the bottom of this page.

We Are Still Offering Virtual Consultations

In late March, we began offering virtual consultations to provide homeowners the same best-in-class service from the safety and convenience of home. Our virtual consultations are still available for customers who wish to avoid visitors on their property. Click here if you are interested in our virtual consultation process.

Installation Projects Continue

While the majority of our installation services occur on the exterior of the home, we have implemented numerous sanitation and social-distancing measures to ensure the safety of you and your family. Scroll down to our initial update below to learn more about our updated installation process.

As always, the health and safety of our staff and customers is our #1 priority. These policies are ongoing and will continue to evolve as new information is made available. From all of us at Window World, thank you for your trust and continued support.


To Our Community

A Message From the Owners

To our past, current, and future customers,

COVID-19 has forced us to adapt our processes in order to safely serve you. As this situation continues to develop and progress, we wanted to update you on the precautions we’re taking to evolve our operation and protect you and your family.

We have implemented a variety of safety measures in accordance with recommendations from the CDC and the state of Illinois. Some of these measures include increasing our in-home cleanliness standards and updates to our installation services. Keep reading to learn more about our adjusted processes, and as always, thank you for your understanding and support during this time.

Sincerely,
Scott Williamson


Our In-Home Estimate Sanitation Standards

When entering your home, it’s our job to create an environment that’s safe and comfortable for both you and our staff. Here is what you can expect from us inside your home.

Avoid Physical Contact

Our technicians and representatives will refrain from shaking hands or any physical contact during your consultation.

Flexible Rescheduling

If you are not feeling well on your scheduled appointment date, contact us, and we’ll be happy to reschedule your consultation.

Sanitize Materials

Before entering your home, our team members thoroughly wash their hands and sanitize any products and materials.

Room-to-Room Isolation

As we take measurements throughout your home, we’ll notify you each time we change rooms so you and your family can relocate as needed.


How We’ve Evolved Our Installation Process

Although the majority of our installation services occur on the exterior of your home, your safety remains our #1 priority. That’s why we’ve taken several additional precautions to fully protect you and your family on installation day.

Necessary Rescheduling

If your assigned installer is not feeling well on the day of your installation, we’ll contact you and reschedule your appointment.

Social Distancing

Should we need to enter your home, our technicians will remain at least six feet from you and your family members.

Proper Isolation

If inside your home, you will be notified ahead of time so you can self-isolate in a room separate from your installer.

Learn More About Our Installation Services


Upgrade Your Home On Your Terms

Now Offering Free Virtual Consultations

You shouldn’t have to wait on your home improvement project. With the Window World Virtual Consultation, you’re able to remotely connect with a Window World representative, discuss your renovation goals and receive a product demonstration–all from the comfort of home.

Learn More

It’s Our Mission to Safely Serve You, Rockford

From all of us here at Window World of Rockford, our thoughts, hearts, and prayers are with you. We are grateful for your business and look forward to continuing to help you achieve your home improvement goals. We will get through this together!